Toolbox talk
Mental health and wellbeing
Shaun HolmesAbout 5 minutes
If someone on the job is not themselves, I would rather they said so than pushed on.
This talk supplements the site's own risk assessment and method. It does not replace them, and it is not a substitute for competent health and safety advice.
Read this out
This talk is about work-related stress and mental health on this job. It is not a diagnosis, and it is not counselling. I am not a clinician. HSE treats work-related stress as a health and safety matter. Employers must assess the risks of work-related stress and take action to protect workers. If something at work has caused the problem, managers should act on that, not only send the person away to cope.
HSE says that if workers start acting differently, it can be a sign they are stressed. Managers should look for the signs and ask whether the stress could be linked to work pressure. Acting early can reduce the impact and make it easier to reduce or remove the causes. The signs can also be symptoms of other conditions. If a manager is worried, HSE says they should encourage the person to see their GP.
In a team, HSE's signs include arguments, higher staff turnover, more reports of stress, more sickness absence, decreased performance, and more complaints and grievances. In one person, a change in how they act can include taking more time off, arriving later, or being more twitchy or nervous. A change in how they think or feel can include mood swings, being withdrawn, loss of motivation, commitment and confidence, and increased emotional reactions, such as being more tearful, sensitive or aggressive. None of that, on its own, proves a cause. It is a reason to notice, and a reason to talk. HSE says workers can look after their own stress at work by talking to their manager, a colleague, or their GP if they think they have a problem.
On a site, that conversation is short and ordinary. You do not have to use clinical words. You can say you have noticed they are quieter, or later, or not themselves, and ask if they want to talk or if something on the job is making it worse. You do not announce it to the whole briefing. You do not joke them out of it. If the cause is the workload, the hours, the way people are treated, or bullying, that is a work problem and the person in charge has to deal with the work problem. HSE also says employers could review policies on bullying, harassment and discrimination, and check that the first-aid needs assessment considers physical and mental health needs. A first-aid kit does not cover this talk. Knowing who to call does.
If you need someone to listen, Samaritans say you can call 116 123 any time, day or night, from any phone, and that the call is free. Their contact page says the number is free from landlines and mobiles, including pay-as-you-go, and that you do not need credit or a call allowance. They say they will not judge or tell you what to do. You do not have to give your name. I read that page on 19 October 2026. This briefing is not Samaritans, and I am not quoting a script for them. The number is the point.
For people in construction, the Lighthouse Charity runs a 24/7 helpline. On its free support page the UK number is 0345 605 1956. The page says the helpline is free and confidential, and that it covers emotional, physical and financial wellbeing. It says it can help if you are working in construction now, or if you have worked longer in construction than in any other industry, and if you are a dependant of someone in that position. The same page says the 1:1 online chat is staffed by helpline advisors, not an automated bot, and that the chat is available 24/7. I read that page on 19 October 2026. If you are asking them for financial support, the page says to use their portal first so the process is quicker. The helpline is still the number to call if you need to talk.
Put both numbers where people can see them without having to ask out loud: 116 123 for Samaritans, and 0345 605 1956 for the Lighthouse Charity. Either number can be used by the person themselves. A mate can pass the number on. If someone is in immediate danger, call 999. This talk does not replace a GP, and it does not replace those services. What it does on this site is make it normal to say you are not all right, and to know the number before you need it.
Key points
- Work-related stress is a health and safety matter. Employers assess it and act. This talk is not a diagnosis.
- HSE's signs in a person include more time off, arriving later, being withdrawn, mood swings, and loss of confidence. Signs can have other causes. A GP is the right next step if you are worried.
- If the cause is the job, the hours, or how people are treated, that is for the person in charge to deal with.
- Samaritans: 116 123, any time, free, including from a mobile with no credit. Read on their site on 19 October 2026.
- Lighthouse Charity helpline: 0345 605 1956, 24/7, for construction workers, people who have spent most of their working life in construction, and their dependants. Read on their site on 19 October 2026.
- If someone is in immediate danger, call 999.
Questions to ask
- Who on this job would someone actually talk to, today, if they were not coping?
- Is there anything about the hours or the way this job is being run that we should deal with as a work problem?
- Where are the numbers written down: 116 123 and 0345 605 1956?
- What do we do if we think someone is in immediate danger?
Attendance and sign-off
Print this sheet for the people who were in the briefing. It is one A4 page on its own when you print the sheet. The whole talk prints with the sheet on a new page. Pop your email in the first time. After that, the buttons print straight away.
Toolbox talk sign-off
Mental health and wellbeing
This talk supplements the site's own risk assessment and method. It does not replace them, and it is not a substitute for competent health and safety advice.
- Site or job
- Date
- Supervisor
- Talk started
I was at this briefing and I had the chance to ask a question. Signing does not replace the site risk assessment.
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Supervisor signature
Time finished
Sources
Read on 19 October 2026. The links are the pages the talk was taken from. None of them are affiliate links.
- HSE: Stress and mental health at work (opens in a new tab)
- HSE: Signs of stress (opens in a new tab)
- Samaritans: contact (opens in a new tab)
- Lighthouse Charity: free 24/7 support (opens in a new tab)
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